ESKOM Learnership (Contact Centre) Customer Services Division

Position : Learnership (Contact Centre) Customer Services Division
Task Grade : TR6
Area of Speacialization : To provide a professional service to all customers via all available Contact Centre Channels.
Department : Group Customer Services
Business Unit : Channel Management
Location : South Africa 

Reference Number : 11042019NM

Minimum Requirements

Qualification(s): • Matric with 40%  pass in pure Maths (Accounting will be an advantage)

Duration: • 24 months

Skills and Competencies
• Behavioural 
o Integrity
o Honesty
o Trustworthiness
o Professionalism
o Communication and interpersonal relations

• Leadership 
o Team player
o Strong communication skills

• Knowledge 
o Ability to deal with stress
o Report compliance
o Service delivery exposure
o Effective Time Management

• Skills 
o Negotiation skills
o Decision making skills
o Conflict handling
o Customer Service and product skills
o Telephone skills
o Computer skills,
o Communication skills. Indicate proficiency in speaking the preferred languages

Key Responsibilities
• Handling inbound interactions.
• Handling back office activities (Non – Technical Dispatch and follow ups).
• Handling Multi-media activities and Outbound (Proactive Customer Interactions) Campaign.
• General Customer interaction and service improvement
• Supports Marketing, Sales and Customer Service Processes
• Vending Prepaid


Postal Address: PO Box 1091, Johannesburg, 2001

Physical Address: Megawatt Park, Maxwell Drive, Sunninghill, Sandton, Johannesburg

“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”
“Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.  Eskom reserves the right not to make an appointment to the posts as advertised.  Candidates with disabilities are encouraged to apply for positions.”

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