POST 39/11 : INFORMATION TECHNOLOGY TECHNICIAN CENTRAL OFFICE REF NO: CO 01/10/2019 (X2 POSTS) Permanent
SALARY : R257 508 per annum (Level 07)
CENTRE : Thekwini TVET College (Central Office)
REQUIREMENTS : Matric certificate or equivalent. Recognised and relevant tertiary qualification (REQV13) in Information Technology (IT)/Computer Science or equivalent coupled with CompTIA A+ and Network+. ITIL v3 Foundation, MCSA or MCSE and CCNA will be an added advantage. One to two years’ functional work experience within the IT environment in software and hardware support (windows Microsoft). Knowledge in IT hardware and software, understanding. Understanding of desktop, networking and voice communication infrastructure. Knowledge of program installations. Understanding of IT Help Desk operation. Full comprehension of IT first and second line of IT support. Effective customer relation. BAS (Desktop). Persal (Desktop). Coltech (Desktop). Vulindlela. MIS Systems and any related Systems (Desktop). Ability to interpret ICT challenges to the user’s. Ability to interact with the service providers. Good computer skills (including Excel, Word, PowerPoint and Outlook). Good interpersonal skills and communication skills (verbal and written). Time management skills. Client service orientated. Ability to maintain a high level of confidentiality at all times. Valid and unendorsed Code EB Drivers’ Licence.
DUTIES : Assist in management of service desk and desktop support function. Setup user account on desktop and laptop (mailbox and windows). Unlocking of passwords using admin pack. Setting up desktop, printers and data projects. Assist in maintaining a service catalogue and standard operating procedures. Implementation of IT services desk policies. Perform backup’s information and anti-virus support and offsite storage. Perform trouble shooting and diagnosis. Support the availability of services, internet services, application services on workstation and availability of connection to transversal mainframe system. Install, maintain, support telephone system and network. Perform installation, configuration, testing and upgrade tasks that may require some research and analysis. Provide telephonic support. Provide network cabling. Perform PC installation and software installations. Provide technical support for the configuration, installation, repair and replacement of computers, printers and telephones. Configuring mainframe applications (BAS, LOGIS and Persal). Trouble shooting all issues reported. Provide support of data migration during computer setup. Rendering of IT information management services: plan develop and improve computer based information systems. Maintain information management systems such as database to ensure integrity and security of data. Gather analyse users issues in ICT and provide solutions. Provide assistance on ICT related project activities.
ENQUIRIES : Mr Enock Mahlasela Tel No: (031) 250 8232
APPLICATIONS : Deliver or post to Thekwini TVET College, Human Resources Management & Development Department, Central Office, 262 D’Aintree Avenue, Asherville or P/Bag X06, Dormerton, Durban.
NOTE : Applications must be submitted on the prescribed Z83 (obtainable from any Public Service Department or on the internet at (www.gov.za/document), which must be completed in full, originally signed and dated by the applicant. NB: All parts of the Z83 form must be filled in full, including sections where the form states that “please ignore if you have attached a CV with these details”. Applications must be accompanied by a covering letter clearly indicating experience in the post applying for, a comprehensive Curriculum Vitae and Certified Copies of Qualifications and Academic Record indicating subject/s relevant to the post applying for, Identity Document, and Drivers Licence (where applicable).
NB: All document certification dates must be within three months of the application date. A certified copy of the SAQA certificate of verification of qualifications must be attached for all foreign qualifications. For foreign applications, certified copies of the Work Permit and Passport must be included. The specific reference number of the post applied for must be quoted A separate application must be submitted for each post applying for. NB: All 14 applications to include all required documentation as listed above. Incomplete applications will not be considered. The employment decision shall be informed by the Employment Equity Plan of the College. The College reserves the right not to make an appointment in these positions. Correspondence will be limited to short-listed candidates only. All successful candidates will be subjected to qualifications verification before appointment. Applicants who have not been contacted within eight weeks of the closing date of advertisement should accept that their applications were unsuccessful.